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Frequently Asked Questions

General FAQs

Photograph Selection

That’s The One

Choosing good images will give you the best experience possible with our personalized photo products. Part of our process includes custom photo editing to achieve the best color match, but keep in mind, the quality of your photo determines the final result of the painting. So it’s important to choose an ideal photo to achieve the best result.

The following tips will guide you in the right direction.

Good photo:

  • Good photos for Mini Kits are single subject, close-up images only. 2 subjects are acceptable just may not be optimal for the Mini.
  • Classic Kits are best with close-up photos with 1 or 2 subjects. 3 subjects are acceptable just may not be optimal.
  • Big Kits are good for images loaded with details or many subjects – or if you’re looking for bigger numbers. The Big Kit gives good amount of details that’s easy to see.
  • Clear, crisp images with contrast between subjects and background; vivid colors.
  • Black & White photos are excellent for creating paintings in Artsy, Black & White, Vintage, and Cool color palettes. Black & White photos cannot be converted to color, however.
  • Subjects within your photograph should be about 2/3 of the image for great results.

Bad photo:

  • Dark photos or images with shadows or blurry, fuzzy subjects.
  • Subjects too far away for facial details or full body images.
  • Too much background detail or too many people.
  • Images that are overexposed with too much light or dull colors.

We’ll let you know

Most of the time, we can work with any photo sent. However, for photographs that may not produce the best result, you may be asked to submit another image. If you would like feedback about your photograph before placing an order, please email your image to photos@easy123art.com.

Ordering Process

Personalized Kits

Ordering personalized kits is easy. First, choose the kit size you would like to purchase from the Personalize Your Own menu in the Shop. Available sizes are Mini, Classic, and Big.

The product page will display the customization steps to be completed. Once your item is added to the cart, you may continue shopping or checkout.

If your image is unable to be viewed in the cart, please check the image size. It is possible the cart will not attach your image if it is greater than 10mb or in format other than jpeg, tiff or bmp.

You may wish to email your photograph rather than upload. Please be sure to email the image and reference your order number. For more information, see Photograph Selection.

Standard Products

Standard products include any item that does not require personalization. Simply click on the item you wish to purchase and add to cart.

Simple or Detailed Pattern

You have the choice of customizing the outline pattern of your paint-by-number kit according to the detail level you prefer. We offer two different pattern styles:  Simple or Detailed.

Simple

Simple patterns are an abstract impression of your photograph with minimal shading yet include of all the main elements. Creating simple pattern style is subjective and based upon the amount of detail that’s there in the first place. In general, Simple patterns deliver lightly detailed, fast & fun painting experience when compared with Detailed patterns.

Detailed

Detailed pattern style, our signature pattern and customer favorite, accentuates color shading and includes all the fine details for a portrait quality finish. Detailed patterns are challenging and time-intensive projects worth all the time and effort. It must be said that photographs of landscapes may result in a stunning amount of detail.

Whatever pattern style you choose, it’s always important to use good lighting when working on your custom paint by number.

Processing & Delivery Time

Personalized Products

Processing time for custom orders is approximately ten (10) business days from receipt of order. Holidays and other times of unusually high volume may require additional processing time.

Any request to change an order after an order has been placed (photo or shipping address changes) may affect the amount of time for processing. If your photograph is not received at the time an order is placed, this may cause delays in processing. Once an order has shipped, please allow additional time for delivery (see Shipping Costs & Delivery Time).

Standard Products

Standard products are typically shipped within three (3) business days from receipt of order. Any request to change an order after an order has been placed (product change and shipping address change requests) may require additional processing time.

Combined Orders

Orders with both standard and personalized products may be shipped separately. Please see shipping times above for standard products and personalized products.

Order Changes & Cancellations

Change Requests

Requests to change any part of your order should be made within one (1) day of placing your order or the request may require extra processing time. Order change requests are things like submitting new images, additional edit requests, or shipping address changes. For significant changes to your order, your order may be cancelled and reordered.

Cancellation Requests

Orders may be cancelled within one (1) day of placing on order by sending an email specifying the order number and reason for cancellation. Beyond this time, your order is in production and the order may not be cancelled.

Requests to change an order should be emailed to photos@easy123art.com; please reference your order number and last name.

Returns & Refunds

It is our policy to not offer refunds for personalized products for reasons other than obvious defects in the material or workmanship. If you have received a damaged or incorrectly customized item, or if you are missing an item, please email your concern.

To return or exchange any standard product, please email your concern and request for exchange.

Shipping Costs & Tracking

Shipping Costs & Delivery Time

The primary method of shipping is USPS Priority Mail. Shipping costs and estimated time in transit are as follows:

US Shipping $8 per order – 2-3 business days

International Shipping $30 per order – 6 – 10 business days.

We ship internationally for $30 per order. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

Tracking

Once an order has shipped, an automated email will be sent with tracking information. The tracking link will show the time in transit and estimated time of arrival.

Wholesale

Wholesale Pricing

Wholesale pricing is available for current product lines of paint by number kits and canvas prints. Perfect for urban culture retailers, craft retailers, photography studios and online photo retailers, game and toy retailers, zoo gift shops, theme park gift shops, schools, hotels and restaurant gift shops.

For Your Brand

Custom product development and branding is also available. Our service offers the development of brand-specific, ready-to-paint art products inspiring customers to experience your brand creatively.  From product and packaging design to assembly and shipping, your brand gets attention. Perfect for museums, artists, college teams and organizations, professional leagues and clubs, tourist attractions and centers, corporate organizations, magazines, entertainment brands, and popular product brands with the most loyal fans. They want to paint you.

Mini, Classic and Big kits and canvas prints available for customization. Please email us with your request.

 

Photographs

Copyright

Copyright Images

The rule of thumb for using a photo is this — you must be the rightful owner of the image you are sending. If you do not own the image, please obtain permission from the rightful owner and provide that to us. It’s easy to ask for permission from photographers; specify the request is for individual, personalized gift products.

Original Photographs

We no longer accept original printed photographs and mail orders. If you have an original photograph that you wish to use, it’s easy to take a snapshot of the original photograph using your phone camera and follow the upload procedure. Place the photograph on a flat surface, focus the image, and turn off the camera flash before taking the photo. You may order online and upload or email your original photograph that is now in digital form.

Photograph Selection

That’s The One

Choosing good images will give you the best experience possible with our personalized photo products. Part of our process includes custom photo editing to achieve the best color match, but keep in mind, the quality of your photo determines the final result of the painting. So it’s important to choose an ideal photo to achieve the best result.

The following tips will guide you in the right direction.

Good photo:

  • Good photos for Mini Kits are single subject, close-up images only. 2 subjects are acceptable just may not be optimal for the Mini.
  • Classic Kits are best with close-up photos with 1 or 2 subjects. 3 subjects are acceptable just may not be optimal.
  • Big Kits are good for images loaded with details or many subjects – or if you’re looking for bigger numbers. The Big Kit gives good amount of details that’s easy to see.
  • Clear, crisp images with contrast between subjects and background; vivid colors.
  • Black & White photos are excellent for creating paintings in Artsy, Black & White, Vintage, and Cool color palettes. Black & White photos cannot be converted to color, however.
  • Subjects within your photograph should be about 2/3 of the image for great results.

Bad photo:

  • Dark photos or images with shadows or blurry, fuzzy subjects.
  • Subjects too far away for facial details or full body images.
  • Too much background detail or too many people.
  • Images that are overexposed with too much light or dull colors.

We’ll let you know

Most of the time, we can work with any photo sent. However, for photographs that may not produce the best result, you may be asked to submit another image. If you would like feedback about your photograph before placing an order, please email your image to photos@easy123art.com.

Image Edit Requests

For special edit requests, please type your request in the ‘Notes’ space provided at checkout. Examples of reasonable edit requests are changing the background color or removing details like a dog’s leash or glasses, or enhancing the color of trees in the background, or even removing a person.

Examples of  unreasonable requests are such things as adding objects, clouds in the sky, or waves in an ocean, or adding a person that’s not really there, or add color to a black and white photo, or anything else you think would enhance your painting but would be challenging. For the most part, simple edit requests are acceptable.

Gift Cards

Gift Cards

Zoom

Gift cards make shopping very easy. Easy123Art gift cards may be purchased in any amount and emailed to you or the gift card recipient.

Delivery of Gift Cards

You may choose to have the gift card delivered to the gift recipient’s email. Upon checkout of the gift card, the automated system electronically sends the gift card to the email specified. A notification email will be sent to the purchaser when the gift card is delivered.

Alternatively, you may choose to have the gift card sent to your email, and then you may forward the gift card at any time to the gift recipient.

Redeeming Gift Cards

Redeeming Your Gift Card

To redeem your gift card, simply enter the gift card code within the ‘Promotional Code’space provided in the shopping cart. Gift cards with balances are always good. For order amounts less than the gift card amount, the balance may be used for future purchases.

Kit Information

Kit Includes

Your all-in-one custom paint by number kit includes everything you need to make your own art. With each kit you receive the following:

  • Genuine artist’s canvas with number pattern
  • Wood frame (optional)
  • 2 artist brushes
  • Numbered acrylic paint set
  • Helpful instruction sheet

Numbered reference guide can be created by you. Photograph the outline prior to painting to use as reference and to zoom in on all areas. Also, we maintain outline files for six months.

 

Color Palettes

It’s Your Choice

Classic Color Palette includes a full range of 42 acrylic colors (or 24 colors for Minis). Digital image colors are matched to a limited color palette in order to achieve the paint-by-number effect. Specific photo colors are matched to the closest color in the standard color palette. To improve color matching for Mini kits, you may receive extra colors in addition to the standard palette.

Vintage Palette includes 16 varying shades of earthy colors or sepia tones. Vintage palette paintings have the specific appearance of an antique heirloom. Full color photographs or black and white images may also be customized with the vintage palette.

Artsy Palette includes 24 bright colors. Artsy palette converts images to personalized pop art paintings with wildly fun color combinations and background effects as chosen by us.

Black & White Palette is suitable for almost any photo and the color palette includes approximately 8 varying shades of achromatic colors ranging from white to gray to black. This stunning effect creates simplistic paintings with high contrast and classic yet modern vibes.

Cool Palette is also suitable for any photograph. Cool palette includes 8 colors of shading from various blues and grays and blacks and whites, creating paintings that are monochromatic and calm in color and tone.

Canvas & Wood Frames

Canvas

Paint by number outlines and canvas prints are printed on genuine artist’s canvas. The canvas is pre-stretched and pre-primed from the manufacturer to ensure longevity of the keepsake. For products purchased with floating frames, canvas prints are attached to the front wood panel. For products purchased with gallery frames, the canvas is attached to a backer board ready to paint and assemble in the frame.

Wood Frames

Natural hardwood frames are made from oak, and also other hardwoods such as ash, poplar or basswood. Signature frame styles are:

Floating Frame: Most popular of all frame styles. Floating frame is borderless with canvas attached to the front panel, 1″ wood sides visible. Clean lines, modern style.

Gallery Frame: Natural frame with traditional style, 1″ borders. For the crafter’s delight, gallery frames may be painted or stained to your liking–or keep it natural.

Frameless: Personalized kits may be purchased frameless, ready for your frame. Mini and classic frameless kits include your canvas pre-mounted on 3/8″ adhesive backer board. Big frameless canvas kits do not include a backer board, canvas is rolled. We recommend adhering Big canvas to foam board before painting, although not required.

Gift Wrap

Mini Kits have the option to be gift wrapped for an additional fee. Mini kits are sealed with your special photo printed on photo paper and bow. Big Kits that are ordered frameless include nice gift wrap for free.